Policy Document
Refund & Return Policy
Return Window
30 Days
From date of delivery
Refund Method
Original
Payment method used
Processing Time
5–10 Days
After return is received
Policy Overview
What this policy covers
BioLongevity Labs is committed to supplying the highest-quality research-grade peptides and bioregulators. We stand behind every product we ship. If you are not fully satisfied with your order, we will work with you to make it right.
This policy applies to all purchases made through biolongevitylabs.com and governs returns, exchanges, and refund requests for research chemical products. Because all products are supplied for Research Use Only (RUO), certain conditions unique to research chemicals apply and are described in detail below.
All purchases require account registration and acknowledgment of Research Use Only terms. Returns must come from the registered account holder. We reserve the right to refuse returns that do not meet eligibility criteria.
Return Eligibility
What qualifies for a return or refund
✓
Unopened & sealed products — Vials with intact seals returned within 30 days of delivery are eligible for a full refund minus return shipping costs.
✓
Incorrect item received — If we shipped the wrong product, we will cover return shipping and either replace the item or issue a full refund at your preference.
✓
Damaged in transit — Products damaged during shipping are eligible for replacement or full refund. Photo documentation is required within 48 hours of delivery.
✓
Purity or quality dispute — If a compound does not match the Certificate of Analysis provided, contact us within 14 days of delivery with your lot number for resolution.
!
Partial orders — If part of your order is missing, contact support within 7 days of delivery. Missing items will be reshipped at no charge or credited to your account.
✕
Opened or reconstituted products — Due to the nature of research chemicals, products that have been opened, reconstituted, or otherwise tampered with are not eligible for return.
✕
Returns after 30 days — Return requests submitted more than 30 days after confirmed delivery will not be accepted unless the product is defective or the wrong item was received.
Non-Returnable Items
Products excluded from the return policy
| Item / Scenario | Reason | Status |
|---|---|---|
| Opened vials or removed seals | Cannot verify compound integrity after opening | Not Returnable |
| Reconstituted peptides | Product altered from original lyophilized state | Not Returnable |
| Bacteriostatic water / diluents | Consumable ancillary product | Not Returnable |
| Items returned after 30 days | Outside return window | Not Returnable |
| Items purchased on sale / clearance | Discounted final sale items | Case by Case |
| Blend vials (multi-peptide) | Custom combined compounds | Defect Only |
| International orders — customs seized | Shipper liability ends at origin country border | See §9 |
| Bulk / wholesale orders | Subject to separate wholesale agreement terms | Contact Us |
How to Initiate a Return
Step-by-step return process
1
Contact Support
Email support@biolongevitylabs.com or use the Contact Us form with your order number, the item(s) you wish to return, and the reason for the return. Include photos if the return involves damage or a wrong item.
Within 30 days of delivery
2
Receive Return Authorization
Our team will review your request within 1–2 business days and issue a Return Merchandise Authorization (RMA) number if eligible. Do not ship items back without an RMA — unauthorized returns will not be processed.
1–2 business days
3
Package & Ship the Return
Securely package the item(s) in their original packaging where possible. Write your RMA number clearly on the outside of the package. Ship to the address provided in your RMA confirmation email. We recommend using a trackable shipping method.
Ship within 7 days of RMA
4
Return Inspection
Upon receipt, our team will inspect the returned items. Sealed and unopened products in eligible condition will be approved. We reserve the right to reject returns that do not meet the stated eligibility criteria.
2–3 business days after receipt
5
Refund or Exchange Issued
Once approved, your refund will be processed to the original payment method, or your exchange order will be shipped. You will receive an email confirmation with the refund amount or tracking number.
5–10 business days
Refunds & Processing Timeline
When and how you get your money back
Return Received → Inspected
2–3 Days
We inspect returned items upon arrival and confirm eligibility for refund.
Refund Approved → Processed
1–2 Days
We initiate the refund to your original payment method immediately upon approval.
Credit Card Refunds
3–5 Days
Credit and debit card refunds typically appear within 3–5 business days depending on your bank.
Store Credit / Account
Same Day
If you opt for store credit, it is applied to your account immediately upon approval.
Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, damaged in transit, or verified quality issue). A restocking fee of up to 10% may apply to non-defective returns over $150.
Exchanges
Swapping a product for a different compound or size
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Exchanges are accepted for sealed, unopened products within 30 days of delivery, subject to product availability. Contact support to initiate an exchange with your order number and the desired replacement item.
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If the replacement item is higher in price, you will be charged the difference. If it is lower in price, the difference will be refunded or applied as store credit at your choice.
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Expedited exchanges: If you need the replacement urgently, we recommend placing a new order immediately and initiating a return for a refund on the original item. This avoids delays from the exchange processing window.
!
Exchanges for different compounds (e.g., BPC-157 for TB-500) are subject to stock availability. If the desired item is out of stock, a refund or store credit will be offered instead.
Damaged or Incorrect Items
What to do if something arrives wrong or broken
✓ We Cover
Broken vials or damaged packaging during transit
Wrong compound or size shipped
Missing items from confirmed order
Leaking or compromised seals on arrival
Purity below certified COA specification
✕ Not Covered
Damage caused after delivery and receipt
Improper storage after delivery
Damage from incorrect reconstitution
Reports submitted more than 48 hrs post-delivery
Missing items reported after 7 days
For damaged or incorrect items, photograph the package and product within 48 hours of delivery and email the images to support@biolongevitylabs.com with your order number. This ensures the fastest resolution and replacement.
Return Shipping Costs
Who pays for return postage
| Return Reason | Who Pays Return Shipping | Original Shipping Refunded? |
|---|---|---|
| Wrong item shipped by us | BioLongevity Labs | Yes |
| Item damaged in transit | BioLongevity Labs | Yes |
| Purity / quality dispute (verified) | BioLongevity Labs | Yes |
| Change of mind / no longer needed | Customer | No |
| Ordered wrong item / duplicate order | Customer | No |
When return shipping is at the customer’s expense, we recommend using a trackable, insured courier service. BioLongevity Labs is not responsible for return packages lost in transit. Always retain your return tracking number until the refund is confirmed.
International Orders
Returns and refunds for orders shipped outside the US
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International customers are subject to the same 30-day return window from confirmed delivery date. Return eligibility criteria remain the same as domestic orders.
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Return shipping costs for international orders are the responsibility of the customer unless the return is due to our error or a verified quality issue. International return shipping can be costly — contact us before shipping.
!
Customs seizure: BioLongevity Labs ships internationally with Research Use Only declarations and full documentation. However, we cannot guarantee customs clearance in all countries. Packages seized by customs are not eligible for refund under our standard policy. Customers are responsible for understanding import laws in their jurisdiction before ordering.
!
Import duties and taxes charged by customs are the responsibility of the recipient and are non-refundable in all circumstances.
✓
If your international order arrives damaged or with incorrect items, the same photo documentation process applies. Email support within 48 hours of delivery and we will arrange a resolution.
Questions About Your Order?
Our support team is here to help. Contact us with your order number and we’ll respond within 24–48 business hours.
Legal Disclaimer & Research Use Only Notice
Chemical Supplier Statement: BioLongevity Labs is a chemical supplier. BioLongevity Labs is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic Act. BioLongevity Labs is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic Act.
Research Use Only (RUO): All products are intended solely for basic research, pharmaceutical research, or the development of new tests — not for diagnosing a disease or condition in any patient. These products are not drugs or medications and are not intended for human or animal use.
This policy is subject to change without notice. The version published on this page supersedes all prior versions. For questions, contact support@biolongevitylabs.com.